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FAQ

When can I receive my order?

Your order will be delivered to you between 4 to 8 working days (excludes Weekends and Public Holidays). All deliveries will reach you between 9am to 6pm, Mondays to Fridays, or 9am to 1pm on Saturdays.

For delivery to an overseas address, delivery dates will vary. Please contact us and we will be happy to offer you more information  

 

What if I am not home to receive my order?

Our courier will give you a call to arrange for a re-delivery.

 

How do I personalise my messages on the packs?

When you go to your shopping cart, you will see "Note to Kiddy Packs". You may indicate the message you wish to have there. You can also enter special instructions for us. 

  

Is there a minimum order?

No. Because we love to make kids happy!

 

What are the delivery charges?

We offer free delivery for purchases above SGD 100 within mainland Singapore and Sentosa. We currently do not deliver to other islands. Orders below $100 will be charged at $10.  

For delivery to an overseas address, please contact us for more information.  

 

How do I make payment?

All payments are made via PayPal, which is a trusted platform for e-payment. You do not need a PayPal account to make payment.

 

Can I do self-collection?

Yes. The collection point is at City-Link Express, 1004 Toa Payoh North, #02-08/09/10, S(318995). Collection timings are from Mondays to Fridays, 9am to 6pm, or on Saturdays between 9am to 1pm. The charges for self-collection are the same as that of our regular deliveries. This option is catered for customers who need their packs at a specific date and time, for example, you might wish to collect the packs on the day of your party. If you would like to opt for this option, kindly indicate it in the "Note to Kiddy Packs" box found on the Shopping Cart page.

 

What is your return policy?

We do not accept returns. If a pack is damaged during delivery, we will send you a new one.   

 

What is your refund policy?

Once payment has been made for your order, goods sold are non-refundable.